Product Return

When your photography is complete and we know you are happy with your images, we will send your products back.

 

We always try to use the same packaging when returning products.

 

The quickest way for us to return your product photography items is to include a return-shipping label with your shipment.

 

You may also provide us with your shipping account number when we prepare the items for return.

We now offer free return shipping on qualified orders.

How it Works:

  1. A qualified order must have a minimum total cost of $250 (two hundred and fifty dollars) or more. We will pay up to $20 (twenty dollars) towards the shipping cost to return your product for projects that meet the minimum of $250.

  2. For orders over $500, we will pay up to 4% of the total photography order toward the shipping cost. If the cost of shipping is more than 4% of the order, the order will not be eligible for free shipping.

  3. We will not insure your product for shipping. If your product is lost or damaged in any way during the shipping process, Smart Product Shots LLC cannot be held liable.

  4. If we cannot ship the items back in the packaging in which it was sent to SPS, the product(s) must fit into a package no larger than 19 in. x 13 in. x 12 in. and cannot weigh more than 8lbs.
    If your product requires a larger box, or it weighs more than 8 lbs. your order will not be eligible for free shipping. 

  5. The choice of carrier for return shipping is at the discretion of Smart Product Shots LLC. The carriers we use are USPS, FedEx Ground and UPS Ground.

  6. Your photography invoice must be paid in full before we will ship your product back under the Free Return Shipping program.

  7. Smart Product Shots LLC. will not apply the $20 shipping or 4% shipping cost towards the project photography invoice as a credit. This is a shipping program and is not meant to be a discount program.

Orders that total less than $250 are not qualified for the free shipping. If you would like your product returned, you can provide your USPS, UPS or FedEx account number if you have one or include a USPS, FedEx or UPS shipping label with your order. If you do not want your product back, we can donate your products to a local charity or discard them that is what you wish.