FAQ Frequently asked questions
WHAT IS YOUR TURNAROUND TIME?
Standard turnaround time is 7-10 business days for 1-25 images. Scheduling starts on the day we receive your items. Projects with 25-50 images, turnaround time is 10-15 business days. Any product photography projects with over 50 images will be scheduled accordingly.
We do offer a rush service of a 3-business day turnaround for 1-25 images. The rush fee is $15 per image.
All projects must be paid in full before delivery of image files.
CAN I ARRANGE THE PRODUCTS IN A SHOT TO MY SPECIFICATIONS?
Yes. We always want you to be satisfied, so we welcome direction on how we may shoot your product photos exactly to your expectations. Please let us know if you have a preferred angle, set-up, or reflection. You may use the Project Shoot List form to describe how you want your products shot. Clients may also provide drawings, illustrations, reference images, urls, and/or a style guide to better demonstrate image preferences.
WHAT IF I WOULD LIKE TO HAVE MY PHOTOS RESHOT?
We will reshoot a product photo at no charge if we followed all instructions and we still did not meet your expectations. However, if you want a new set-up or something artistically edited for the finished photos, there will be a charge for the second phase of photography.
If we are still unable to meet your expectations, we will provide a refund.
We kindly request that you include instructions and/or preferences at the start of your product photography so we can get the product photos you need.
WHAT KIND OF PRODUCTS CAN YOU SHOOT?
Our photography experience includes jewelry, clothing, toys, cosmetics, electronics, packaged goods, household items, industrial products and more! If you would like to know if we can create smart product shots for your products please call 844-556-2322 or send an email to firstname.lastname@example.org.
HOW DO YOU DETERMINE PRICING?
Our price list is based on a per image rate. The cost is per photo, and not per product. We shoot all products on a white background with your choice of natural shadow or product reflection. Please see our PRICING PAGE for a complete list of photography rates.
WHAT DOES "MINOR RETOUCHING" INCLUDE?
Minor retouching is included in our base rate. This includes minor editing, color correcting, and removing any distinct defects. If your product images require additional time, we will contact you with an estimate so you may approve the extra cost.
WHAT RESOLUTION ARE MY PHOTOS?
Our smart product shots are photographed at high resolution, maximum quality. We provide one of the following depending on your needs:
• hi-res 3000 pixel RGB JPEG file
• hi-res 3000 pixel RGB TIFF or
• 3000 x 3000 pixels RGB Amazon ready file.
Pick one, if you would like more than one format, they are $5 each
We can provide custom sizes. Please advise to the image sizes you will need for your product images before we start your project.
HOW DO I SHIP MY PRODUCTS TO YOU?
You can ship us your product(s) via any major carrier or private courier. Please see our SHIPPING PAGE for helpful hints on packaging your product for shipment.
Our shipping address is
WHAT IS A SHOOT LIST?
A shoot list allows us to double check your products when we receive them, and also provides necessary information for your photography.
We request a shoot list to list the products in your order with their item number/product name. Please also include the following information: item number, product name, single or group photo, how many shots per product, and preferred file names. Please click here for PROJECT SHOOT LIST template.
WILL YOU RETURN MY PRODUCTS TO ME?
Yes. If you would like your products returned please provide a return label with your shipment. We always try to use the same packing materials we received with your products.
HOW DO I MAKE A PAYMENT
Credit Card or PayPal® Online
Phone your order into our customer sales department at 844-556-2322 to pay by check. All business check orders must be paid in full prior to shooting. Make checks payable to Smart Product Shots, LLC.
WHAT IF I HAVE A LARGE PROJECT? WOULD YOU BE ABLE TO SHOOT IT?
The largest product size we will photograph is 24" x 24" x 24" and no heavier than 40lbs. We will also need to know how your product(s) will be delivered.